Refund Policy
Refund & Return Policy
We want every VinylTuneIn order to arrive in great shape. We inspect and pack every box carefully before it ships, and we're committed to resolving any genuine issue as fairly and quickly as we can. This page explains how returns, refunds, damaged or incorrect items, and cancellations work. By placing an order with us, you're agreeing to the terms below.
1. Return window
You can request a return within 30 calendar days of your delivery date, subject to the conditions below and any consumer rights that apply in your country. To qualify, the item should be unused, in its original packaging, not altered or damaged after delivery, and accompanied by your proof of purchase. Some products may not be eligible for a standard return where local law allows exclusions.
2. Damaged, defective, incorrect, or missing items
Please check your order as soon as it arrives. If something is damaged, broken, faulty, wrong, or missing from the box, let us know as soon as you can. For us to investigate properly, we ask that issues like these be reported within 7 business days of delivery. Reporting later can make it harder for us to verify what happened, which may limit the voluntary remedies we're able to offer — but it never removes any legal rights you're entitled to where those rights can't be waived by policy.
3. What we may ask for
To resolve a claim quickly, we may ask for a few photos or a short video showing the issue — for example, the product itself, the damage or defect, the packaging, and the shipping label. Please hold on to the item and its packaging until we've been in touch, unless there's a safety reason not to.
4. Info we need to find your order
When you reach out about a return, refund, damaged item, or cancellation, please include your full name, the email and phone number used at checkout, your shipping address, your order number, and a receipt or order confirmation if you have one. This helps us find your order and respond faster — without it, we may not be able to verify or process your request right away.
5. How we resolve claims
Depending on the issue and what our review finds, we may offer a free replacement, a partial refund, or a full refund to your original payment method. Which option makes sense depends on the specifics of your claim.
6. Change-of-mind returns
If you simply change your mind, you can still return an eligible item within the 30-day window, as long as it's unused, in its original packaging and condition, and accompanied by proof of purchase. Unless local law says otherwise, return shipping costs for change-of-mind returns are the customer's responsibility.
7. What's not eligible
Items that have been used, intentionally damaged, or altered after delivery, items returned without asking us first, and personalized or custom orders generally aren't eligible for a standard return. This doesn't affect any rights you have under law that can't be excluded.
8. Before you send anything back
Please contact us before mailing anything back — we'll confirm the details and send you return instructions. Items sent back without reaching out first, or without enough order info, may take longer to process.
9. Refunds
Once we've approved a return or claim, we refund the original payment method. We aim to process approved refunds within 5–10 business days, though your bank or card provider may take a little longer to show the funds on your end.
10. Cancelling an order
Want to cancel? Reach out as soon as possible with your name, email, phone number, shipping address, order number, and the reason for cancelling. If your order hasn't been packed or shipped yet, we can usually cancel it. Once it's on its way, we'll walk you through a return instead.
11. Lost, delayed, or undelivered orders
If your order hasn't shown up within the expected window, let us know with your order and tracking details and we'll look into it with the carrier. Delivery estimates can be affected by customs, weather, holidays, or an incorrect address — factors outside our control.
12. Shipping address accuracy
You're responsible for entering a correct shipping address at checkout. If an order can't be delivered because of an incorrect address, reshipment costs may apply. If you catch the mistake before your order ships, let us know right away and we'll try to fix it.
13. EU customers
If you're in the European Union, you may have a separate statutory right to cancel certain purchases within 14 days, on top of our 30-day policy. Where local law gives you stronger rights than this page describes, those rights apply.
14. Your legal rights
Nothing here is meant to limit any consumer right, warranty, or remedy that applies to you by law and can't be waived by a store policy. Where your local law gives you more than what's written here, your local law wins.
15. Fraud and abuse
We may decline voluntary remedies in cases of fraud, repeated false claims, intentional damage, or abuse of our returns process, where the law allows. This doesn't limit anyone's legitimate rights.
16. Chargebacks
If something's gone wrong, we'd genuinely appreciate the chance to sort it out directly before a chargeback is filed — it's usually faster for everyone. That said, this doesn't limit any right you have with your payment provider.
17. Contact us
For returns, refunds, damaged items, missing orders, or cancellations, email us at vinyltunein.service@gmail.com with your name, email, phone number, shipping address, order number, and — if relevant — photos of the issue.
18. Updates to this policy
We may update this policy from time to time. The most current version will always be posted on this page.